Shipping and Returns

Shipping

Domestic International
Rings and Earrings – Express Post   AUD$13.50 Worldwide – AUD$20.00
Pendants and Bangles – Express Post   AUD$17.75 Worldwide – AUD$20.00

All my pieces are precious, so will be sent by registered post requiring a signature on delivery. I will contact you once the item has been posted.

Your jewellery will be carefully packaged to insure its safe arrival.

Orders for items that are made to order and custom orders will take longer. I complete custom orders as quickly as possible and will let you know the estimated date of shipping when you place your order.

All orders are sent to the address you provide at checkout, so let me know promptly if you require postage to another address.
If you are sending to someone other than yourself as a gift, please let me know in the 'notes to seller' so that I do not include a receipt.

When posting to another country I am required to state the value of the item on a customs form. It is the buyers responsibility to pay any taxes that customs might claim.

Policies

Payment

Payment is quick and easy, I accept payments by Credit Card and PayPal which are both safe and secure.  

If you see something you like in my store, it's a good idea not to wait too long before placing your order. Some of my designs are one-of-a-kind or limited edition items and cannot be recreated once the initial supply is exhausted. 

Shipping

All my pieces are precious, so will be sent by registered post requiring a signature on delivery. I will contact you once the item has been posted.

Your jewellery will be carefully packaged to insure its safe arrival.

Orders for items that are made to order and custom orders will take longer. I complete custom orders as quickly as possible and will let you know the estimated date of shipping when you place your order.

All orders are sent to the address you provide at checkout, so let me know promptly if you require postage to another address.
If you are sending to someone other than yourself as a gift, please let me know in the 'notes to seller' so that I do not include a receipt.

When posting to another country I am required to state the value of the item on a customs form. It is the buyers responsibility to pay any taxes that customs might claim.

Refunds and Exchanges

It is very important to me that you are happy with your jewelry, If you are not satisfied with your purchase when it arrives, please contact me immediately.  

Please don't hesitate to contact me with any concerns you may have. I want you to love your purchase and appreciate the opportunity to correct any problems. 

FOR REFUNDS AND RETURNS CONTACT NEEDS TO BE MADE WITHIN 7 DAYS OF RECEIVING YOUR GOODS.
You can return or exchange the item within 14 days of receiving the item. Items must be unworn/unused and in original condition, box and packaging.
As long as these conditions are met I will gladly offer you an exchange or refund. Anything returned after this date will not be refunded unless the item is faulty.
Please note: Shipping fees and Paypal fees are non refundable.  

I will not accept merchandise that has been worn, used, altered or damaged. Also note that custom-ordered jewellery and custom-sized rings are non refundable.

Please ship the jewellery back to Jeanette using registered post. Every effort will be made to ensure a prompt refund or exchange and a notification will be sent once the return/exchange has been processed. I will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen or mishandled. Shipping charges for any returned item(s) are the client’s responsibility.

I reserve the right to refuse return of any merchandise that does not meet the above return requirements at my sole discretion.

Additional Policies and FAQs

Custom orders: 
Please contact Jeanette with any custom orders you are considering, I am happy to work with you to help you realise a design idea that you have.
Some of my jewellery designs can be adapted to suit customer preferences for example type of metal used; sterling silver, yellow gold or rose gold. Type, colour and cut of stone. Length of chain or cable. Type of clasp or earring wire etc. 
If you would like to discuss the possibility of making a custom order please contact Jeanette at info@jeanettedyke.com.

Repairs: 
Should you inadvertently damage a piece of jewellery that you purchased from me or lose part of a set, please contact me to see if I can repair it or replace it. I am happy to give you a quote for this service.

Taking care of your jewellery: 
Store your jewellery in the box that it comes in to avoid damage and exposure to air and moisture.

Avoid folding or bending cables as this will cause unrepairable kinks in the cable.  
Silver jewellery will eventually tarnish on exposure to air. It can be cleaned by using silver cleaning products readily available at hardware shops and supermarkets. 
Gold jewellery will usually need little cleaning, but body oils and cosmetic residues can be removed by immersing it briefly in a small bowl of warm water with a drop of dish detergent. Brush gently with an old soft toothbrush if needed. Then rinse well and dry with a soft cloth.

925 STERLING SILVER
Sterling silver can be cleaned with Silver Cleaner Solution and cloth, please follow manufacturer's instructions. Remove jewelry prior to showering, before bathing in the sea or a swimming pool and before going to bed. Prevent jewelry from coming in contact with cleaning or beauty products.

OXIDIZED STERLING SILVER
Oxidized sterling silver will wear over time, revealing the natural silver beneath for a beautiful antique finish. Oxidation can be renewed using liver of sulfur solution at local jeweler or at home, please follow manufacturer's instructions. You are welcome to send me your jewelry for renewing the oxidation. Remove jewelry prior to showering, before bathing in the sea or a swimming pool, and before going to bed. Prevent jewelry from coming in contact with cleaning or beauty products.

18 CARAT GOLD 
Remove jewelry prior to showering, before bathing in the sea or a swimming pool, and before going to bed. Prevent jewelry from coming in contact with perfume, body lotion, cleaning or beauty products that can damage the plating. If damaged, you are welcome to send me your jewelry in order to renew the surface.